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Customer Service Representative

The Customer Service Rep will answer inquiries on customer accounts and investigate any issues and find resolutions in a timely manner. They will serve as the liaison between the sales staff and the customer.
Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you'll not only be able to find the adventure you are looking for today, but can be confident that new opportunities will be there for advancement in your future.
At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.
Responsibilities:
Answering customer inquiries, entering and successfully processing orders (50-100 daily) via the AS400
Investigating customer problems and/or complaints to successful resolution
Maintaining relationships with both internal and external customers with exceptional service
Function as a liaison between customer service and other branch departments, National Accounts and/or Sales Representatives to provide product pricing and product research
Producing monthly order guides
Expediting orders as required
Working effectively in a team environment to meet business goals and objectives
Other duties as assigned
Requirements:
High School graduate or equivalent with a minimum of 2 years of customer service experience in a call center environment. Bachelor's degree preferred
Ability to effectively work in a Windows environment with experience in Outlook, Word and Excel
Experience with IBM AS400 operating system a plus
Excellent verbal and written communication skills
Problem solver with the ability to multi-task using judgment and decision-making skills
Excellent detail-oriented customer service skills
So, what are you waiting for? A new career awaits you with endless opportunities.
Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.
Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.
Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.


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